McF Customer Service not what it used to be.

[0193081]

Several weeks ago, I filled out a Figure Replacement Form for my defective Grid Alien. I never received any sort of response. So yesterday I used the contact form to contact CS.

Today I get a cookie-cutter response from Nikki saying that in order go get my defective figure replaced, I have to mail it back to them on my dollar.

I have since talked to Spliff on the white board, and he said that he emailed CS and had a new figure within a week. So basically they are being selective, without any explanations.

So basically I'm being told that I have to pay more money to get my figure replaced, while others are getting new figures without any hassle what-so-ever.

[*PORTHOS*]

I'm sorry, but McF customer service for individuals AND retailer never been a strong point. They're selling figures and are still in business because they make kick ass figures. You better try to exchange it at Wall Mart than contact McFarlane CS.

[0193081]

I don't even care if they replace it or not, it's simply the fact that they are treating some people differently when it comes to replacing a figure.

Even if they gave me a solid explanation, but everything I get from them seems to be a cookie-cutter response pasted from some template.

[0193081]

Uh oh...I think I pissed Goff off. I got a PM from him. [img]graemlins/thinking.gif[/img]

[Peter Peeker]

heehee!!!

[0193081]

Hmmm...he actually seems to be trying to help me out. It at least felt good to get a real response from somebody.

[Yig]

Sometimes they have sent me parts and replacements for free, sometimes they have requested i send in the figure. Never any consistent explanation for why.

The winds of fate are fickle and easily shifted. [img]graemlins/rain.gif[/img] [img]graemlins/sheep.gif[/img] [img]graemlins/storm.gif[/img] [img]graemlins/rain.gif[/img]

[0193081]

Yup, and that is my main annoyance. If they just stuck to the policy, I would be fine. But when I hear of others getting better treatment than me, I feel like I'm getting the short end of the stick.

[chaserfan]

damn I recently had a broken sickle with my Oz scarecrow and took a pic of it and emailed it to them with my address. never got a reply, but about a week later one arrived in the mail

[Peter Peeker]

my experience had been accessories were just shipped free, but if I wanted a new fig, I had to send the broken one back.
never bothered. cheaper just to buy a new one.